FAQS

Frequently Asked Questions

General:

Photo service:

  • Studio Photo
  • Outdoor / Studio Portrait Photography
  • Food Photo / Catering
  • Company Photo
  • Publicity Photo
  • Real estate photography
  • 360° visit
  • Wedding Photography

Video department:

  • TV commercial / Cinema
  • Music Video
  • Drone
  • Interview
  • Web capsule / Youtube
  • Corporate Video
  • Event Retrospective
  • wedding clips 

X Film

Webdesign service:

  • Strategy and Deployment Consulting UX-UI Design
  • One page / Showcase website
  • Portfolio
  • E-Commerce
  • Institutional website
  • Blog
  • WordPress Maintenance

X Forum

Graphics service:

  • Web Redesign
  • Logo / Brand book
  • Business Cards
  • Print / Poster / Flyers / Display
  • Motion Design / Intro

X Packaging

Service Audio:

  • Soundtrack Corporative
  • Audio Mixing / Spatialization / Voice Correction / Sound fx
  • Voice over (French / English)
  • Audio Accompaniment for Video

X Productions musicales

Whatever its size, the external communication of a company plays an important role for its image and its notoriety and yet, many companies limit their communication to the strict minimum, whether for lack of means or time.

External communication is the set of actions implemented for its external audiences (consumers and buyers, journalists, consumer defense associations, distributors, customers, suppliers, banking and financial circles, shareholders, public authorities, etc.).

It is essentially based on visual communication, public relations and the organization of events.

For the company, the objectives of external communication are essentially to make itself known, to build a strong identity and to differentiate itself from the competition.

The external communication strategy

This strategy is based on key points
– Analyzing your situation and establishing a diagnosis, in order to highlight strengths and weaknesses of the company.
– Choose a positioning in order to stand the company out of the lot in the face of an increasingly competitive world.
– Determine its objectives in order to guide the company's strategy and determine the most appropriate means of communication. The objectives can be of notoriety, behavior or image.
– Determine your targets
– Define a message that must be in line with the targets and the objectives.
– Choose means of communication that will depend on the messages, targets and objectives.

360° communication, or 360-degree communication, designates the principle of communication that mobilizes several media communication tools (Television, Radio , Billboard, Internet, Cinema, Press,..),non-media (events, operational marketing, mobile, press relations, promotion by object, street marketing, partnerships, sponsorship, product placement, BAO, etc. and tactical media (new advertising media).

This is a global approach to communication requiring knowledge of all the tools and an ability to find a complementarity of these tools in time and space in order to achieve the desired objectives.

I work with a professional Sony fleet:

  • Sony A7III (x1) / Sony a6500 (x2)
  • 70-200mm f4 / 28-75mm f2.8
  • 15mm f1.8 / 16-70mm f4

Autres matériaux utile pour mes prestations:

  • Camera stabilizer
  • Drone Mavic Mini
  • high performance PC
  • Microphones for any type of service.

Feel free to tell me your location by message. If you're too far away, I might redirect you.

I work year round between Montreal and Marseille, I also have to go to Switzerland from time to time.

I'm comfortable with the idea of getting around, travelling is of course included in the bill.

Not at the moment but I am thinking of putting one in place during 2024

I subtract or contract work partners for certain missions if the request requires it.

I always ask for 30% deposit for my services. If the mission is canceled after start, I keep 30%, if canceled before start, I only keep 15% + any costs already paid (transport and consumables) and refund the remaining 15% within 14 days.

My prices are set per half day and per hour for revisions. My hourly rate changes according to the type of service, because the equipment and the level of expertise used is not the same.

I charge 30% of the service initially (after the interview phase).

I can make an estimate in less than 24 hours,
for this contact me.

Video

In the studio, outdoors or on location, I can meet most video needs.

Advertising TV, cinema, web, drone capture .. 

If your need is not mentioned, ask me by message, I could redirect you.

La vidéo n’a jamais été aussi importante qu’aujourd’hui avec l’arrivée de Tiktok, la mise à jour d’Instagram favorisant le contenu vidéo et les smartphones faisant la course aux meilleurs lentilles.

Numbers: 

  • 80% of customers watch a video before making an online purchase for reassurance.
  • Companies that use the video format regularly have a 41% increase in site traffic.

You are missing a great opportunity to build your brand image and sales volume.

Reasons to use video as a communication tool: 

  • Engagement engine for Internet users.
  • Simplifies the understanding of your business.
  • Preferred to text because faster and more fun to consume.
  • Increase your visibility thanks to the algorithm of most networks.
  • Strengthens your brand image and standing

I always plan time in advance to analyze your need and the type of video that suits you.

It all depends on the type of request but a typical pattern returns:

  • Meeting, Script & Technical Breakout: to better define your needs and expectations, to see together the desired goal and the best solutions to put in place. Write the dialogues, the rhythm, the different shots. (Sometimes I will redirect you to another professional because his answer will seem more appropriate to me.
    The goal is above all to satisfy you. (2h-1d)
  • Preparation & Storyboard: Visit shooting locations, key shots and storyboard design with shot values and shooting plan
    (dates and times). (2d)
  • Production: Prise de vue seul ou en équipe de tournage (je peux m’occuper du recrutement). (1-2d)
  • Post-Production: Dérushage, copie des footages, montages vidéos, effets visuel, habillage graphique, colorimétrie, synchronisation, mixage son, musique, intro-outro (2-4j)
  • Renderings: Thumbnail, review and video export (several formats if several distribution platforms and the first corrections offered. Formats (h264-265) .mp4 and .mov

I work with a professional Sony fleet:

  • Sony A7III / Sony a6500 (x2)
  • 70-200mm f4 / 28-75mm f2.8
  • 15mm f1.8 / 16-70mm f4

Other useful materials for my services:

  • Camera stabilizer
  • A Mavic Mini drone
  • high performance PC
  • Microphones for any type of service.

My prices are set per half day and per hour for revisions. My hourly rate changes according to the type of service, because the equipment and the level of expertise used is not the same.

I charge 30% of the service initially (after the interview phase).

I can make an estimate in less than 24 hours,
for this contact me.

Feel free to tell me your location by message. If you're too far away, I might redirect you.

I work year round between Montreal and Marseille, I also have to go to Switzerland from time to time.

I'm comfortable with the idea of getting around, travelling is of course included in the bill.

I subtract or contract work partners for certain missions if the request requires it.

Videos for networks last between 1-10min. According to the request, the budget and the targeted social network.

There is therefore no predetermined duration, but counted 1 day of additional editing for every 5 minutes.

The post-production phase lasts between 2 and 4 days, but I don't work directly on it after shooting. So count 1 to 2 weeks for the rendering, which is obviously negotiable.

Yes and no..

Of course, you can use the video as it is without modification, anywhere and for life. In the case of modification, the name of the site or service provider must appear. I reserve the right to use part of the content on jsartonne.com

Example: “Images by jsartonne.com”

With a financial proposal for the cession of rights, you can have all the rights to the images (as well as the files before editing).

Je garde toutes les vidéos montées et non-montées durant au moins 2 ans. Je peux donc vous les renvoyer, il suffit de me contacter.

Yes but I am not certified so that prevents me from using it in certain places.

I have a Mavic mini drone, which can create pro images without exceeding the weight of European standards.

My price is therefore below the market price for this type of service, which can be included in another broader video service (interview, promos, etc.)

Yes, I even include it in my packages.

I can leave the editing part to you, and deliver the raw files to you after payment. The name “images by: jsartonne.com” must still appear in your video description, unless you pay for a cession of rights.

Details of these rights can be negotiated by message.

Yes!
I took courses in television and film production at the Institut Grasset in Montréal >and a Master in Graphic and Digital Design (2D animation and motion design).

So I have been working in the image world for several years now.
Feel free to contact me.

Photo

In the studio, outdoors or on location, I can meet most photo needs.

Book, Culinary Photography, Packshot, Advertising, Events, Portrait, Photomontage, 360° Tour .. 

If your need is not mentioned, ask me by message, I could redirect you.

Our brain processes images 60,000 times faster than text: 90% of the information transmitted to it is visual.

Images make it easier for our brains to take in a lot more information.

Images bring out emotions, they have the power to connect us with past experiences, they are part of what brings us together through "the collective imagination".

From a marketing perspective: An emotional appeal increases the chances of recall.

It is therefore essential in order to increase engagement on a page, to publish photos and videos that target our target.

These rules apply equally in the professional and personal world

It all depends on the type of request but a typical pattern returns:

  • Meeting or Visio: to better define your needs and expectations, to see together the desired goal and the best solutions to put in place. (Sometimes I will redirect you to another professional because his response will seem more appropriate to your needs. The goal is above all to satisfy you. (1-3h)
  • The inventory: when it comes to an event photo shoot, to plan the placements, the light, and avoid any disappointment on D-Day. (1-2h )
  • Photo shoot: professional and discreet during events. Guide and listening during studio recording. (1-2d)
  • Photo selection and retouching (2-4d)
  • Revision and Submission of photos (1 week after shooting)

I keep all retouched and unretouched photos for at least 2 years. So I can send them back to you, just contact me.

Feel free to tell me your location by message. If you're too far away, I might redirect you.

I work year round between Montreal and Marseille, I also have to go to Switzerland from time to time.

I'm comfortable with the idea of getting around, travelling is of course included in the bill.

Yes, I can also deliver the non-edited version in high quality jpeg (about 15 MB), although I edit in Raw.
It does not affect the price.

For 1/2 day of shooting count 1 to 2 days for delivery.

You will receive the retouched photos in high quality .jpeg format without copyright.

No.
You have the right to reproduce, print and publish, which does not represent an assignment of image rights, nor a author.

Except for an agreement prior to the photo taking, I reserve the right to use part of the images produced for my communication.

Graphic Design

Graphics service:

  • Web Redesign
  • Logo / Brand book
  • Business Cards
  • Print / Poster / Flyers / Display
  • Motion Design / Intro
  • Website

X Packaging

Our brain processes images 60,000 times faster than text: 90% of the information transmitted to it is visual.

Images make it easier for our brains to take in a lot more information.

Images bring out emotions, they have the power to connect us with past experiences, they are part of what brings us together through "the collective imagination".

From a marketing perspective: An emotional appeal increases the chances of recall.

It is therefore essential in order to increase engagement to have a logo that can explain your work and (or) your vision on its own.

A logo that can stand the test of time, and help visitors remember you.

It all depends on the type of request but a typical pattern returns:

  • Meeting or Visio: to better define your needs and expectations, to see together the desired goal and the best solutions to put in place. (Sometimes I will redirect you to another professional because his response will seem more appropriate to your needs. The goal is above all to satisfy you. (1-3h)
  • Creation: Always several leads, with follow-up offered throughout the performance. Listening is essential.
  • Review and Submission of files.

My prices are set at the half-day and at the hourly rate when the need requires less than 2 hours. My hourly rate changes according to the type of service, because the equipment and the level of expertise used is not the same.

I charge 30% of the service initially (after the interview phase).

I can make an estimate in less than 24 hours,
for this contact me.

I subtract or contract work partners for certain missions if the request requires it. For example if you want services including both web and graphics.

Yes! I took courses in digital and printed graphics from high school (STD2A baccalaureate) I then completed a BTS and then Master's studies in graphic design at the ESDAC school in Aix en Provence and Marseille.
So I have been working in the image world for several years now. Feel free to contact me.

I keep all work and final files for at least 2 years. So I can send them back to you, just contact me.

Webdesign

I subtract or contract work partners for certain missions if the demand requires it. For example if you want services including web, video, photo and graphics.

Webdesign service:

  • Strategy and Deployment Consulting UX-UI Design
  • One page / Showcase website
  • Portfolio
  • E-Commerce
  • Institutional website
  • Blog
  • WordPress Maintenance

X Forum

I also offer services that can mix graphics, web, video and photography. Quote Request

  1. A website can be viewed by 100% of Internet users, unlike social networks.
  2. A website gets you found on search engines, where 93% of online experiences begin.
  3. A website allows you to inspire trust and control your online communication. The majority of Internet users do not trust companies without a website.
  4. A website allows you to generate leads
  5. Un site vous permet de vendre en ligne.

It all depends on the type of request but a typical schema returns:

    • Rencontre ou Visio: pour mieux définir vos besoins et attentes, pour voir ensemble le but recherché et les meilleurs solutions à mettre en place. (il arrivera des fois que je vous réoriente vers un autre professionnel car sa réponse me semblera plus adéquat à vos besoins. Le but est avant tout de vous satisfaire.
    • Zoning and Wireframe: site tree structure stage with start of the Ux/Ui approach (if included in the offer.
    • Getting started: Guide in buying hosting and domain name, SSL purchases and other technical points.
    • Creation: Always several tracks for the home page, to then deploy the style throughout the site. Follow-up offered throughout the service. Listening is essential.
    • Revision and publication of the website.

I keep all working and final files for at least 2 years. So I can send them back to you, just contact me.

Yes!
I took courses in digital graphics from high school (STD2A baccalaureate) I then completed a BTS and then Master's studies in graphic design at the ESDAC school of Aix en Provence and Marseille.
So I have been working in the image world for several years now.
Feel free to contact me.

It all depends on the services and the number of revisions. A showcase site takes me an average of 5 days to create.

It's always better to see it, but it's not necessary in the web. A meeting can be useful to complete a lack of media (photos, videos). I am also a photographer and videographer.

The first revision is free, but the others are then invoiced by 1/2 day.

My prices are fixed at the half-day and at the hourly rate when the need requires less than 2 hours. My hourly rate changes according to the type of service, because the equipment and the level of expertise used is not the same.

I charge 30% of the service at the start (after the maintenance phase).

I can make an estimate in less than 24 hours,
for this contact me.

 

The maintenance of your site is important (data collection, bug fixing, fight against potential viruses, updates of plugins, rapid modification).

I can take care of the maintenance, for a monthly fee of 120€ /month and an annual fee of 1000€ /year

Your site will come first, but other benefits if it is an emergency.

You can easily because it will be a site made on WordPress or Prestashop and I will help you with the handover for free if it is another developer.

Contact

You can ask me for a quote or questions that I have not answered here.
I respond in less than 24 hours.